At ZhengHe, we take privacy seriously because people trust us with important career and hiring information.
ZhengHe helps job seekers, employers, agencies, and institutions connect through job profiles, job posts, applications, shortlisting, messaging, verification, and AI-powered matching. To make these services work properly, we need to collect and use certain information.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and what choices you have.
This policy applies to the ZhengHe website, mobile applications, and related services operated by ZhengHe and its affiliates, together called the “Platform” or “ZhengHe.”
By creating an account, using the Platform, or submitting information to ZhengHe, you confirm that you have read this Privacy Policy.
1. Who This Policy Applies To
This policy applies to:
- Job seekers who use ZhengHe to create profiles, search for jobs, apply for roles, communicate with employers, and receive job recommendations.
- Employers who use ZhengHe to post jobs, review applicants, shortlist candidates, and communicate with job seekers.
- Agencies and institutions that use ZhengHe to upload, manage, verify, or support candidate and recruitment activity.
- Visitors who browse our website, contact support, or interact with ZhengHe in any way.
If you use ZhengHe on behalf of a company, agency, or institution, you are responsible for making sure you have permission to provide information about that organization and any candidates, students, or employees connected to it.
2. Information We Collect
We may collect different types of information depending on how you use ZhengHe.
We may collect information needed to create, manage, and secure your account, including:
- Name
- Email address
- Phone number
- Username
- Password or login credentials
- Account type or user role
- Login activity and session details
- Security logs
- Language and communication preferences
Depending on your role, we may collect profile details such as:
- Education history
- Work history and experience
- Skills and certifications
- Language ability
- Job preferences
- Desired job locations
- Salary expectations
- Overseas experience
- Profile photo
- Biography or personal summary
- Address, city, province, date of birth, gender, marital status, height, weight, and similar profile fields if you choose to provide them
- Optional health-related information, such as disability or medical condition details, only if you choose to provide it
We may collect information related to your job activity, including:
- Jobs you view, save, search, or apply for
- Application status
- Shortlisting history
- Screening answers
- Motivation letters or application notes
- Resumes and documents uploaded with applications
- Application activity and usage history
If you use ZhengHe as an employer, we may collect:
- Company name
- Business details
- Contact person details
- Job posts
- Hiring requirements
- Candidate shortlists
- Review notes
- Recruitment activity
- Communication records related to hiring
If you use ZhengHe as an agency or institution, we may collect:
- Organization name
- Contact details
- Uploaded candidate or student records
- Verification information
- Employment-related information
- File upload records
- Record edits and deletion activity
- Support and communication activity connected to your organization
We may collect files and media uploaded to the Platform, such as:
- Resumes and CVs
- Certificates
- Profile images
- Identification or verification documents
- Supporting job application documents
- Files uploaded through agency or institution workflows
- Files submitted for support or issue reporting
To protect users and reduce fraud, we may collect verification-related information, including:
- Identity details submitted during verification
- Government ID or similar documents where required
- Facial liveness or identity verification results
- Verification status
- Timestamps and related security records
We may collect information created through communication features, including:
- Chat messages
- Message metadata
- Notification status
- Blocked, muted, or restricted user records
- Support requests
- Feedback
- Safety reports
When you use ZhengHe, we may automatically collect technical information such as:
- Device type
- Operating system
- App version
- IP address
- General location based on IP
- Browser type
- Session activity
- Crash logs
- Diagnostics
- Security events
- Feature usage and interaction data
We do not intentionally collect more information than we reasonably need to provide and improve the Platform.
3. How We Use Information
We use information to:
- Create and manage user accounts
- Authenticate users and protect accounts
- Help job seekers build employment profiles
- Help employers post jobs and review applicants
- Enable job search, saved jobs, applications, shortlisting, and recruitment workflows
- Match job seekers with relevant opportunities
- Help employers discover suitable candidates
- Support agencies, institutions, and verification workflows
- Send notifications about jobs, applications, messages, security alerts, and account activity
- Provide customer support
- Respond to user requests
- Detect fraud, abuse, fake profiles, and unsafe activity
- Improve search, recommendations, AI matching, and platform performance
- Comply with legal obligations
- Enforce our Terms, policies, and safety rules
- Develop and improve ZhengHe products and services
Where required by law, we rely on an appropriate legal basis such as contract performance, consent, legitimate interests, or legal obligation.
4. AI Matching and Recommendations
ZhengHe may use AI-powered tools to recommend jobs to job seekers and recommend candidates to employers.
These recommendations may be based on:
- Profile information
- Job preferences
- Work experience
- Education
- Skills
- Language ability
- Desired locations
- Salary expectations
- Job requirements
- Application activity
- Other relevant Platform data
AI recommendations are designed to support job discovery and hiring. They do not replace human judgment.
Employers are responsible for reviewing candidates fairly and making their own hiring decisions. Job seekers are responsible for reviewing job opportunities carefully before applying.
ZhengHe does not guarantee employment, interview selection, hiring outcomes, job performance, visa approval, work permits, relocation, or salary offers based on AI recommendations.
5. How We Share Information
We may share information in the following situations.
We may share relevant information:
- With employers when a job seeker applies for a job, is shortlisted, is matched with an opportunity, or takes part in hiring-related activity.
- With job seekers when employers post job information or communicate about opportunities.
- With agencies or institutions when they are authorized to manage, upload, verify, or support candidate information.
We may share information with trusted service providers who help us operate ZhengHe, such as providers of:
- Cloud hosting
- Infrastructure
- Email delivery
- SMS delivery
- File storage
- Document processing
- Identity verification
- Analytics
- Monitoring
- Security tools
- Translation services
- Customer support tools
These providers may only use the information as needed to provide services to ZhengHe and are expected to protect it properly.
We may disclose information if we believe it is necessary to:
- Comply with law, regulation, legal process, or government request
- Enforce our Terms and policies
- Protect the rights, property, or safety of ZhengHe, our users, or others
- Detect, prevent, or respond to fraud, abuse, security issues, or technical problems
- Support a merger, acquisition, financing, restructuring, or sale of assets, with appropriate safeguards
We do not sell personal information to third-party advertisers.
6. International Data Transfers
ZhengHe may process and store information in countries other than the country where you live.
When we transfer information internationally, we take reasonable steps to protect it in line with applicable laws.
7. Data Retention
We keep information for as long as reasonably needed to:
- Provide the Platform
- Maintain your account
- Meet legal, accounting, tax, and regulatory requirements
- Resolve disputes
- Enforce our agreements
- Maintain security and fraud prevention records
- Keep necessary business records
Retention periods may vary depending on the type of information, account status, and legal requirements.
When information is no longer needed, we delete it or de-identify it where appropriate.
8. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. These may include access controls, encryption in transit, monitoring, and internal security practices.
No online platform can guarantee complete security. You are responsible for keeping your login details private and for activity that happens under your account.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account or request deletion of certain information
- Withdraw consent where processing is based on consent
- Request a copy of your information where applicable
- Object to or restrict certain processing
- Lodge a complaint with a data protection authority
You may also:
- Update profile information from your account settings
- Manage notification preferences where available
- Block or restrict certain communications through Platform features
- Contact us about privacy questions or requests
We may need to verify your identity before responding to certain requests.
10. Children
ZhengHe is not intended for children below the minimum legal working age or minimum account age in the relevant jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Links and Services
The Platform may contain links to third-party websites or services.
Those third-party services have their own privacy practices. ZhengHe is not responsible for websites or services that are not operated by us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make important changes, we may notify users through the Platform, by email, or by another reasonable method.
The updated version will apply from the date it is posted, unless stated otherwise.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
ZhengHe Privacy Team
Email: info@zh.com.sg
Website: https://www.zh.com.sg
